Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human …

Hello, Calabrio recordings intermittently capture audio from only one side of the conversation, instead of both.

You can define which Cisco Webex Contact Center (CWCC) metadata values are synced with CWCC contacts into Calabrio ONE. Metadata can be collected from CWCC's global variable …

Sep 23, 2024 · We are looking to pass Idle/Wrap-up Codes and Queue metadata and map it from Calabrio ONE side to WxCC side. how can this be done in WxCC? There is a document …

Mar 31, 2023 · Announcement of End of Orderability for Calabrio Perpetual and TeleOpti Offers via Solutions Plus Overview of Announcement ID1031843 Cisco and Calabrio announce the …

May 10, 2024 · I am using Calabrio to record agent PCCE -calls and desktops. My current request is for a non-agent line to be recorded for all calls. I have created the hoteling user, retention …

Mar 5, 2018 · Additionally Calabrio marries a few of their products meaning you can't get call recording just as call recording. So it might not be as cost effective in that manner if you are …

Nov 4, 2016 · Hi Experts, We are trying to implement passing of metadata from UCCX-Finesse to Calabrio. I have configured a workflow in Finesse that invokes an action when a call ends. I …

May 20, 2024 · Bot Analytics provides access to all transcripts with over 200 metrics organised for easy discovery and analysis MINNEAPOLIS – April 17, 2024 – Calabrio, the workforce …

Jan 28, 2025 · Integration of Echo AI Advances Calabrio’s Aim to Improve Customer Experiences and Optimise Contact Centres Through Cutting-Edge AI MINNEAPOLIS – Dec. 11, 2024 — …