DUBAI, United Arab Emirates--(BUSINESS WIRE)--GITEX GLOBAL – Avaya, a global leader in enterprise CX, today demonstrated its vision for a future of customer experience orchestrated by AI. Shown at ...

After revealing in May 2024 what it said was a winning formula for enterprises, whereby enabling a high-quality customer experience (CX) through tools such as advanced artificial intelligence (AI), ...

The ’Virtual Operations Manager’ concept intelligently augments the role of the human operations manager, helping them to make sense of the vast amounts of data being captured by the contact centers’ ...