If your Net Promoter Score (NPS) score is low, your brand loyalty is hurting; or if you’re seeing customers transition to competitors, then your software onboarding process could be the culprit. The ...

The onboarding process is an essential part of any business’s success. It sets the tone for employees to interact, complete tasks, and fit into the company culture. But with technological advancements ...

It is an unfortunate reality that for many companies implementing new SaaS solutions, the rollout period is riddled with miscommunication and confusion, resulting in a dampening of initial client ...

Everyone's familiar with the well-known saying: “You never get a second chance to make a first impression.” In business, this adage speaks volumes about the importance of that first, ever-important ...

A noticeable shift is underway as the CMO skill set is being called upon to deliver an experience that impresses customers and guides them as they start their journey. The Fast Company Executive Board ...

HR departments are tasked with managing a myriad of responsibilities, from recruiting and onboarding to compliance and employee management. To navigate these complexities, many organizations rely on ...

Professional environments are seeing quite a bit of unpredictability these days, from market demand to labor markets to evolving technology and strategies. One thing that’s true for nearly everyone, ...

Most people start a new job feeling excited, but inadequate onboarding processes mean many of them have negative experiences, according to a new survey. A survey commissioned by service management ...