Network Function Virtualisation (NFV) represents a paradigm shift in the design and deployment of network services, decoupling software implementations of network functions from specialised hardware.

When you look up the definition of a "cost center," it probably refers to an essential but non-profitable part of a business. In many cases, the customer service (CS) function is explicitly viewed as ...

As companies look to future-proof their business in an age of fast-evolving digital transformation and rising customer expectations, the maturity of a Global Business Services (GBS) delivery model has ...

2023 will be remembered for a lot of things, but for many, it will be the year when budget reductions, cost-cutting and layoffs were front of mind. In the tech sector alone, more than 240,000 jobs ...