Execs say DIY OpenAI connections risked pushing CRM data past the ‘trust boundary’ Salesforce users running Agentforce with ...

Salesforce AI solutions have become central to enterprise strategy as businesses seek smarter ways to manage customer ...

Salesforce is the best selling CRM in the world, and Snowflake is one of the top cloud data lakes. The latter lets customers store and manage massive amounts of unstructured data. When you mix the two ...

Salesforce Assistant, a dedicated service AI Agent for the major CRM system, delivers instantaneous insights to streamline daily sales operations. FRISCO, TX, US ...

The ultimate goal of pulling customer data together into a customer data platform (CDP) is building more meaningful customer experiences in real time. Up until now, that’s been more aspirational than ...

Salesforce Inc. today announced a set of integrated tools that data scientists and engineers can use to build secure artificial intelligence applications using their own company data in the Salesforce ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

Salesforce is reducing its reliance on generative AI. The company faced reliability problems with large language models.