Retailers differentiate their brands from the competition through product assortment, price and quality. Customer experience matters, too — particularly when it comes to return policies. Part of Maine ...

Retail is one of the most dynamic segments, especially when it comes to adopting and integrating new technologies and business models. It’s the only way to exist and thrive in such a competitive world ...

For retail CIOs, harnessing simplification means reducing fragmentation, improving visibility across systems, and streamlining how data and applications connect across the business – enabling agility ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

The Retail Customer Experience Index offers a detailed evaluation of how leading retailers are adapting to meet evolving customer expectations in today’s increasingly digital shopping environment.

The future of customer experience in retail isn’t driven by flashy front-end tech or bold digital concepts, but by behind-the-scenes operational tools. These technologies equip frontline teams with ...

Retail media growth. Retail media has grown into a $128 billion industry, expected to surpass TV advertising. Customer experience impact. Irrelevant ads clutter ecommerce pages, which decreases ...

In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to stay ahead. Tailoring product descriptions, marketing campaigns and ...

The retail store remains one of the most important touchpoints for customers, even in an increasingly AI-focused and ...

Faster self-service shopping. Self-service kiosks and checkouts powered by computer vision offer personalized, faster shopping. Imagine a store where shelves are never empty, checkout lines are a ...

Charisma Glassman is Senior Partner & Global Head of Retail Advisory at Genpact, helping global brands transform the end-to-end value chain. In today’s retail environment, consumers expect more than ...

A survey from Ericsson is warning that problems with retail networks and connectivity in general are posing a danger to ongoing profitability. In its Sector in focus: Connecting retail report, ...