How do you fix broken customer experience and other business problems? Get to the root cause of the problem — the actual root cause. In my previous CMSWire article, I wrote about whether it’s better ...

At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...

In today’s fast-paced business environment, being able to solve problems efficiently and effectively is a critical skill. For ambitious and skilled job seekers and employees on a six-figure career ...

To the average American not employed as an industrial engineer or a member of a problem-solving team at some big business, the term “root causes” would have seemed obscure until a few weeks ago. But ...

Have you ever felt like you're playing a frustrating game of Whac-A-Mole with tech problems? You fix one bug, only for another to pop up somewhere else. This is especially relevant when you're ...