Friction means anything that makes it harder for clients to hand you their problems and walk away. Voicemail is friction. Delayed callbacks are friction. "Let me check on that and get back to you" ...

Question: Why am I getting so many random voicemail notification emails? Answer: We’ve all been told countless times: Never click on links or open attachments in an email unless you’re absolutely sure ...

Rocket CRM has announced an expanded focus on its Missed Call Text Back feature, highlighting its role in addressing communication gaps that occur when inbound calls go unanswered. As organizations ...