Fewer Gen Z flyers are participating in airline loyalty programs than older flyers. Airline loyalty programs are big business. The four biggest U.S. airlines generate more than $20 billion in combined ...

Imagine you’re booking a flight. For most people, it’s an easy decision: the cheapest fare or the easiest route will be the one to win out. But for many, it’s a different scenario. They’re willing to ...

Federal agencies are currently investigating whether airlines have devalued frequent flyer miles to make it more difficult for consumers to redeem award tickets. Have the loyalty programs of the ...

Transportation Secretary Pete Buttigieg wrote to the CEOs of American, Delta, Southwest, and United, asking each for a report on policies, fees, and other features of their frequent-flyer programs.

If you’ve never followed an airline loyalty program before, here’s the basic idea: the more you fly with an airline and the more you spend via its credit cards, the more perks you typically get.

Airlines don’t release much data on their massively profitable loyalty programs. But scrutiny from the government and consumers have led some to wonder, are these programs worth it? Loyalty is big ...

Air Serbia has signed a five-year strategic partnership with Loyalty Juggernaut Inc. (LJI) to launch a new-generation frequent flyer program, marking a significant milestone in customer engagement and ...

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As the US holiday travel season picks up, many people are noticing that their frequent flyer benefits aren’t going as far as they used to. On many airlines, there are two ways to earn status. One is ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. What is a loyalty program? It’s a program designed to get ...

Partnership marks a milestone in Air Serbia's centenary journey, uniting tradition, innovation, and technology to redefine loyalty. PALO ALTO, Calif. and BELGRADE, Serbia, Nov. 11, 2025 /PRNewswire/ - ...

The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...