Verizon is unveiling what it dubs the "most significant customer experience transformation" to date, which includes a new app and a major upgrade to customer support. Sowmyanarayan Sampath, CEO of ...

Zaelab, a leading consultancy of business-to-business ("B2B") digital transformation, today announced executive appointments that strengthen the firm's leadership team as it expands its focus on ...

When Karen Lynch took over as CVS Health CEO in 2021, one of her aspirations was to make the company one of the most consumer-centric organizations in healthcare. CVS Health has taken large steps in ...

In a world where the digital revolution is reshaping every corner of our lives, the banking sector stands at a crucial crossroads. The pandemic has not just accelerated the digital transformation in ...

Introduction Digital transformation is no longer just a buzzword—it is a necessity for businesses and organizations that want ...

AI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must embrace technologies like automation and ...

SAN FRANCISCO, Feb. 5, 2025 /PRNewswire/ — Gleen AI, a pioneer in AI-driven customer experience solutions, is proud to announce its rebranding to Alhena AI. This transformation reflects the company’s ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS Digital, the global technology division of TELUS Corporation (TSX: T, NYSE: TU) specializing in digital customer experiences (CX) and future-focused ...

Lycamobile, the world's largest international mobile virtual network operator serving over 16 million customers across 23 countries, is undergoing a profound technological transformation. Since its ...

Forbes contributors publish independent expert analyses and insights. Sherzod Odilov covers organizational transformation and innovation. When your business undergoes a major transformation, whether ...

To say that customer experience is important might be the understatement of the decade—or at least of the previous few years. The business benefits of focusing on customer experience can't be ...

The company was named a Leader in all four CX transformation segments assessed: overall capabilities, customer experience improvement, cost optimization, and revenue generation TELUS Digital, the ...