TEMPE, Ariz.--(BUSINESS WIRE)--KUBRA, a leading provider of customer experience management solutions for some of the largest utility, insurance, and government entities, recently released a research ...

Many entrepreneurs tend to consider their products or services the most important part of their business. As a result, a significant amount of time, effort and money goes into developing what people ...

Uncover the six critical elements of impactful customer journey management & operations to boost your customer experience and foster loyalty As brands continue to up their customer experience game, a ...

New announcements by Qualtrics include speeding up research, democratizing insights and scaling experience delivery with AI. SALT LAKE CITY — A little bit of snow on the ground in Salt Lake City did ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

New Round Comes Just Six Months After Series A to Extend AI-Moderated Research Technology, Pioneered by Outset, Across the Entire Customer Journey SAN FRANCISCO, Dec. 10, 2025 (GLOBE NEWSWIRE) -- ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. A driving force determining business success in today’s market is the quality of ...