This time of year the stores are packed and tensions are high. You don't always get what you want. It's a perfect recipe for complaints, but even when you do speak up, it doesn't always work. So how ...

Complain.biz, an online platform that helps consumers file complaints against companies, has launched a new AI-powered complaint letter service that uses OpenAI's GPT4 technology to generate ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

Making a customer complaint is enough of a hassle on its own, but it’s made worse with all the barriers that companies can put in your way—like automated chatbots, unhelpful customer reps, or simply ...

A new app called “Service” says it will complain to businesses for consumers who have been wronged, or if the business acted appropriately, they say they will “still listen to the customer and express ...

Forbes contributors publish independent expert analyses and insights. Tom blogs about the arcane, the wierd, and the just plain interesting. When something you’ve bought doesn't satisfy you, what do ...

Companies make mistakes, and sometimes those mistakes are costly. From erroneous health insurance claim rejections to double charges on credit cards, consumers who aren't paying attention can end up ...

True story: My mom recently visited a local cellular store (which will remain nameless) to report a problem with a BlackBerry that she'd just purchased a week prior. Her phone suddenly stopped ...

Customer experience is all about perception. The perception of the experience that a customer has when it comes into contact with a firm or brand. Now, there are various ways that firms use to gauge ...