Aug. 12—FAIRMONT — FAIRMONT — 911 call center logs released after a Freedom of Information Act request to the Marion County Department of Homeland Security and Emergency Management office reveal more ...

Forbes contributors publish independent expert analyses and insights. Lars Daniel covers digital evidence and forensics in life and law. The FBI has raised alarm that hackers who breached AT&T’s ...

Your WhatsApp calls may soon appear in Google Phone’s call log. The Meta-owned messaging app appears to be testing this integration among a small group of users. A wider rollout should follow shortly, ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

In the week after floods tore through Texas Hill Country, most survivors were unable to get through to a federal aid hotline because the Department of Homeland Security let funding lapse, according to ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Analyzing the performance of your call center can allow you ...