When Marc Andre had trouble with his cable TV company, his expectations were "very low." He and his wife had moved to a new home and suddenly were cut off from their old Comcast account. In the past, ...

Cable TV operators are trying to treat their customers better. Consumers now can get a 30-day money-back guarantee from at least two major cable companies. Soon subscribers might set specific times ...

WASHINGTON—The FCC has launched a formal proceeding to review the quality of support that cable, broadband, satellite TV, and voice service providers give their customers. The notice of inquiry (NOI) ...

U.S. Sen. Claire McCaskill, D-Mo., criticized cable companies’ customer service at a hearing on Capitol Hill on Thursday. A Senate report found cable companies overcharge customers and train employees ...

Lobby groups for Internet service providers claim that ISPs’ customer service is so good already that the government shouldn’t consider any new regulations to mandate improvements. They also claim ...

Being famous does not save you fromTime Warner Cable customer service. Saturday Night Live "Weekend Update" co-host Colin Jost found that out the hard way when he attempted to set up service with the ...

Comcast, which offers cable TV, phone, and internet services under its Xfinity brand, is doubling down on luring back cable ...

Cable and satellite TV companies are defending their early termination fees (ETFs) in hopes of avoiding a ban proposed by the Federal Communications Commission. The FCC voted to propose the ban in ...